Cost-Effective Client Moves for Caring Transitions

When a Caring Transitions client moves out of state, the company once hired help for a three-stage process: staff to pack goods for transport, a van line to transport the goods, and another set of hands at the other end to unpack and set up the goods at the client's new home. The process was cumbersome because it meant relying on separate entities and how they handled their portion, which didn't always dovetail exactly with the other service providers.

After obtaining price estimates from all the companies involved, Caring Transitions would provide one quote to clients despite van lines typically giving quotes by weight. This meant that Caring Transitions would have to guess the weight in advance, and clients often shouldered the burden of any cost of inaccuracies after loading the moving trucks.

Involving PODS near the start means the client does not have to deal with separate entities and sign separate documents, which can feel like a burden for someone already in an emotionally vulnerable state according to Padilla. PODS also delivers increased security because clients can rest assured that their container won't be opened until it arrives at its destination.

Not having to estimate weight "makes my job so much easier," Padilla says. “The client does not have to decide to leave something behind simply because it weighs too much."